Our advanced cosmetic clinic in Ottawa is staffed with medical professionals passionate about helping you look and feel your best at any age. Whether you are interested in cosmetic skin treatments, anti-aging options, hair restoration, or body contouring, our team is here to help.
Within our clinic, you’ll find a tranquil and comfortable environment that is fully equipped with up-to-date technology and expertly trained staff members. While we offer many traditional services, including fillers, Botox, and laser hair removal, we also perform more unique and advanced treatments.
All of our cosmetic injectable consultations and treatments are performed exclusively by our licensed and experienced physicians.
Dr. Hetz has personally performed thousands of cosmetic injectables treatments since 2013. He sits on the Canadian Association of Aesthetic Medicine (CAAM) Board of Directors and is regularly called on as a medicolegal expert in the field of medical aesthetics for national law firms, the Canadian Medical Protective Association, and the College of Physicians and Surgeons of Ontario (CPSO).
Following residency, he received the highest mark on his licensing exam at the University of Ottawa. Dr. Hetz currently holds an academic appointment with the Faculty of Medicine at the University of Ottawa where he teaches fellow physicians and residents. In addition, he is one of a handful of Family Physicians in Ottawa with a GP Focused Practice Designation in Dermatology awarded by the Ontario Medical Association and the Ministry of Health.
In 2021 and 2022, Concept Medical won the Consumer Choice Award in two separate categories. Dr. Hetz is the recipient of numerous nationally recognized academic and leadership awards, has published numerous papers in peer-reviewed medical journals, and regularly presents at national conferences. Most recently, Dr. Hetz was named one of the Forty Under 40 recipients by the Ottawa Business Journal and Ottawa Board of Trade.
Dr. Viana was born and raised in Brazil. She graduated from the prestigious University Federal de Goias Medical School in Brazil winning multiple scholarships, develop research projects, and published articles in national and international journals.
She moved to Canada in 2017, where she worked alongside dermatologists and family doctors in their clinical practice. She pursued a Canadian residency in Family Medicine at the University of Ottawa (CCFP), graduating in 2022.
In Canada, Dr. Viana is licensed as a family doctor, certified by the College of Family Physicians, and has limited her practice to aesthetic medicine at Concept Medical.
Dr. Viana has undergone extensive training in aesthetic medicine, including cosmetic injectables such as Sculptra®, Botox Cosmetic®, soft tissue filler treatments as well as the delivery of energy based technology and lasers.
In addition, Dr. Viana is a member of the The Ottawa Hospital Academic Family Health Team, where she supervises the Family Medicine Skin Clinic.
Jennifer is our Registered Nurse (RN) at Concept Medical. She has practiced nursing for 29 years in many different fields, within the Ottawa area. Jen started her career as an RN at the Riverside Hospital on a General Medical floor then proceeded to specialize her skill sets to the hemodialysis setting.
After 14 years at the Ottawa Civic Hospital, she decided a change of pace was needed for her work-life balance. Her vast experience over the years, as well as her genuine caring nature, makes her the perfect fit within our Concept Medical family.
Jennifer’s responsibilities include consultations for BHH and PRP, all BHH and PRP treatments including preparing the client, dosage management (BHH), evaluation of desired outcome, and maintenance of each client. Jennifer also started doing PRP treatments for hair loss 4 years ago, as an occasional procedure, which has now grown into her full role at Concept Medical. Jennifer is now one of the top PRP injectors in Canada and has done over 1000 Arthrex PRP treatments to date!
Meagan is our amazing Director of Operations and one of the friendly faces that welcomes you when you arrive at Concept Medical. Born in the greater Toronto area, she soon moved to Northern Ontario where she grew up. She returned to Southern Ontario to attend Algonquin College, earning a diploma in both Pre-Health Sciences and dental Assisting. She gained over 10 years experience in the Dental field with a focus on General dentistry, Orthodontics, and Prosthodontics prior to making the change to aesthetic medicine.
Meagan was also nominated for Best Dental Assistant by Ottawa FACES Awards. She also has a certification in Health Sciences and Dental Assisting Level ll. Meagan has also contributed to Concept Medical winning the Consumer Choice Awards 2021/2022 Best Dermatology Clinic in Ottawa.
Meagan is responsible for overseeing clinic operations, maintaining patient and staff relations and ensuring our mission of providing an exceptional patient experience is carried out.
In her spare time, she enjoys cooking, watching live music and spending time with her husband and daughter. Some of the noble causes she supports include the Ottawa Humane Society, Canadian Cancer Society, Canadian Blood Services, CHEO, and the Roger Neilson House.
I graduated in 1998 from a Family Medicine Residency Program and began practicing Emergency Medicine in Ottawa. After twelve years of enjoying the fast paced and procedure rich environment of the Emergency Department, I started cutting back my ED hours and pivoted to part time Aesthetic Medicine in 2011. This change has allowed me to combine 3 of my passions: anatomy, art, and science.
In 2020 I completed my Diploma in Dermatology from Bond University in Australia, which has helped me understand and effectively treat the skin conditions my clients have.
My goals? To provide natural results, using the safest techniques possible, and to help clients of all ages have the healthiest skin possible while feeling confident and comfortable.
My Aesthetic Practice includes positive aging treatments as well as aesthetic interventions in the younger population which create more self confidence and empowerment.
I also address and treat my clients skin conditions using various modalities to improve their skin quality and resilience.
I am passionate about my work as well as my client’s satisfaction and experience. I am always on the lookout for the latest innovative procedures and treatments to add to my toolkit.
I regularly attend Medical Aesthetic conferences around the world, looking for the safest, innovative and effective techniques in the industry.
When I’m not working, you will find me hanging out with my 4 kids and husband, gardening, travelling or more likely on my yoga mat
Candice is one of our amazing Senior Medical Aestheticians and skin care experts at Concept Medical. After graduating with honours from an Advanced Medical Aesthetics program, she immediately began her career at Concept Medical in 2019. Since then, she has continued to further her education and training as each opportunity presents itself. She has since attended multiple private training seminars, as well as achieved many more certificates within her field.
Her role within the clinic doesn’t end with her passion for excellent patient care, she also performs many treatments. Patients see her for her microneedling expertise, IPL, BroadBand Light, laser for vascular and pigmentation concerns, Coolsculpting, Ultherapy, medical grade chemical peels, and laser hair removal. She is a Sylfirm (radio frequency microneedling) specialist as well as a q-switched laser and tattoo removal specialist. Thorough skincare and consultations are also provided by her to guide her patients to the best suited, customized treatment plans.
Candice is a result driven professional with extensive knowledge and passion for not only helping patients look great but also feel great. She takes pride in creating a trusting relationship with patients and ensuring they feel comfortable feeling heard regarding all concerns they may have.
Fatima is one of the two Senior Medical Aestheticians. In this role, she is a skincare specialist, laser light technician (IPL, laser hair removal, q-switched laser), microneedling and scar therapy specialist, Ultherapy technician, and Coolsculpting technician.
Fatima has over 13 years in the industry and has been at Concept Medical for the last 2 years. Fatima has an Honours in Medical Aesthetics from Versailles Academy, Makeup Artistry Degree from Versailles Academy, and Bachelors Degree in Nutrition and Dietetics. Prior to moving back to Canada, she owned a her own spa in Lebanon which was a tremendous learning experience.
While at Concept Medical, Fatima has had numerous opportunities most recently hosting a Mixology event with Skinceuticals. Her focus is always on prioritizing patient care and satisfaction, providing safe and effective services, and helping to oversee the aesthetics protocols at the clinic.
When not in the clinic she loves spending time with her family and kids, travelling, and trying new and different food! She is a sushi and coffee lover, and enjoys dancing and singing.
Most recently, she was featured on Skinceuticals Aestheticians Day newsletter and also has been featured with local influencers and on Dermaspark social media. She looks forward to seeing you at the clinic!
A native of the city, Alex had spent ten years working and studying in Toronto before returning to Ottawa. A desire to be closer to home, and raise a family was an important factor in her decision to return to her hometown.
Alex brings with her extensive background in high end retail, cosmetics, interior design, and communications. This experience has instilled a desire within her to work closely with clients and thrive in a team environment. Lover of all things health and beauty, she prides herself on building long term lasting relationships.
Alex is a woman of simple pleasures. She loves nothing more than a strong cup of coffee, a hot yoga class, a well timed cocktail, and spending time with her husband, son and daughter.
Linda’s story begins here in Ottawa where she was born and raised. Her friendly warm personality and desire to help others drew her to enrol in a Medical Office Administration program over almost a decade ago, when she graduated with honours. For seven years, Linda has gained a wealth of expertise working at the Ottawa Hospital Academic Family Health Team before leaving to join Concept Medical.
Linda is responsible for patient Care Liaison, responsible for reaching out to patients referred to Concept Medical by their medical care provider.
She is extremely excited to be able to combine her two passions — patient relations and skin care. Nothing makes her happier than assisting patients in feeling welcomed and relaxed. Linda enjoys spending time at her lake house property with family and friends. She has quite the greenthumb and loves to garden.
Pamela was born and raised in Ottawa. She studied aesthetics at Algonquin College and has always had a strong passion for the beauty industry. She has over 13 years of experience in the salon industry as well as in customer service, that has given her the opportunity to offer clients the best possible experiences as their needs are changing. Pamela has gained 8 years of managerial experience and she continues to develop and evolve her skills. Outside of the clinic Pamela, loves to travel, try new restaurants as well as spend time with her family, friends, and two dogs.
Nicole’s journey began with an aesthetics Diploma at Algonquin College, graduating with honours in 2010. She then spent almost a decade as an aesthetician working in various day spas in Ottawa. The last few years she has worked as a Sterilization Technician in the dental field. She loves to spend time outdoors swimming at the cottage. She’s always looking for an adventure and to try new things. Nicole has always had a passion for health and wellness. She loves to help people look and feel their best! She is happy to be back in the beauty industry.
Before moving to Ottawa in 2016 to study at Carleton University, Brooklyn (Brook) grew up in a small town in southern Ontario. As long as she can remember, Brook has always had a passion for beauty and aesthetics. Following those interests, she pursued a degree in Communication and Media studies, hoping to enter into beauty marketing. Upon graduating, Brook realized she had a strong desire to help others from a more personal approach. Within a few months of graduating university, she enrolled in the Medical Aesthetics program at Versailles Academy and immediately fell in love with the topic of the skin. After a number of years in the industry, Brook joined Concept Medical and is an integral part of our Medical Aesthetics team.
Your patient journey is unique and begins with an in-depth consultation.